Effective 2026-09-15 · replaces version 2026-04-24-draft · published at /legal/aup

1. Purpose and who is bound

This Acceptable Use Policy ("AUP") sets rules for using the WYN Agent Portal (the "Service") provided by Desk Plus LLC d/b/a WYN Studio ("WYN Studio"). It binds the customer, its Authorized Users and anyone the customer allows to use the Service. The customer is responsible for their compliance. Violations may lead to the actions in section 10.

2. General prohibited uses

You may not use the Service to:

• violate any law, regulation or third-party right, including privacy, insurance, consumer-protection and export laws;
• store or transmit content that is unlawful, infringing, defamatory, harassing, discriminatory or fraudulent;
• store or transmit malicious code, or interfere with the integrity or performance of the Service;
• gain or attempt unauthorized access to the Service, other customers' data or related systems;
• share, sell, rent or sublicense access, or use the Service on behalf of a third party without authorization;
• circumvent usage limits, authentication, rate limits or security controls, or use automated means to scrape the Service;
• copy, modify, reverse engineer or create derivative works of the Service, except as the law expressly allows;
• impersonate any person or entity or misrepresent your affiliation.

3. Messaging

You are the sender of every text message sent from your account, whether typed by a person or sent by an automation. You must:

• obtain and keep records of the consent required for each message type, including prior express written consent for marketing messages under the Telephone Consumer Protection Act and applicable state laws such as the Florida Telephone Solicitation Act;
• register your messaging brand and campaigns with The Campaign Registry where required and keep them accurate; the Service does not send from unregistered numbers;
• honor opt-outs immediately; the Service processes STOP and similar keywords and blocks further automated messages to that number, and you must not re-enable contact without new consent;
• respect the national Do Not Call registry and your internal do-not-call list; the Service sends automated messages and places automated calls only to people with a consent record on file, and checks your internal list and the national registry data you maintain before each automated send. You remain responsible for any state registry that applies to you;
• send only during permitted hours; the Service blocks automated messages and calls outside 8 a.m. to 9 p.m. in the recipient's local time and, for Florida numbers, outside 8 a.m. to 8 p.m. and beyond three attempts to the same number in any 24-hour period; you remain responsible for any stricter rule that applies to you;
• not send content prohibited by carrier rules, including content relating to sex, hate, alcohol, firearms or tobacco without required age gating, or content that is deceptive or evasive of carrier filtering;
• not message minors, and not purchase, scrape or harvest phone numbers or email addresses.

4. Calling and recording

Call recording and transcription are configurable per account. When recording is enabled, the Service plays a recording notice on every recorded call. You must obtain consent to record and transcribe where required, must not disable a notice where the law requires it, and must keep recordings only for lawful purposes. Manual calls placed by your staff are not subject to the Service's automated compliance checks, and your staff must follow your own procedures.

5. AI voice and AI-generated communications

AI features can place and answer calls with a synthetic voice and can draft or send messages. Luna identifies itself as an AI assistant at the start of every call and in the voice widget. You may not disable, remove or instruct Luna to contradict that disclosure. You remain responsible for any additional disclosure your jurisdictions require. You must obtain prior express written consent before placing AI-voice or prerecorded-voice marketing calls to any number, review AI-drafted communications before sending, and not use AI features to deceive, to impersonate a person, or to make decisions that the law reserves to a licensed person.

6. Connected accounts and third-party credentials

You may connect only accounts you own or are authorized to use. You must comply with each connected service's terms, must not use the Service to circumvent their limits or policies, and must disconnect an account when you lose authorization. Email sent through a connected mailbox is subject to that provider's anti-spam rules in addition to this AUP.

7. Automation, API and rate limits

Automations may call external systems only where you have authorization. API keys are subject to the rate limits and scopes published in our documentation; you may not share keys, rotate them to evade limits, or use them to access data outside your organization. We may throttle or suspend automations or keys that harm the Service or other customers.

8. Resource use and metered features

Metered features are charged per the rate catalog and stop when your prepaid balance is insufficient. File storage is included up to the allowance published on the pricing page. Use above the allowance may be charged at the published rate once we begin measuring it, with notice. Automated workflows that run at unreasonable frequency or volume may be rate-limited. We may contact you before taking action where practical.

9. Reporting abuse

Report suspected abuse of the Service, including messages you believe were sent without consent, to abuse@wynstudio.io. We investigate reports and may suspend an account pending review.

10. Enforcement

• Warning and a deadline to cure for a first minor violation.
• Immediate suspension of the affected feature or account for violations that threaten the Service, other customers, carriers' trust in our messaging, or that involve illegal content or unauthorized access.
• Termination for repeated or serious violations. Prepaid Plan fees for the remaining term are forfeited on termination for cause; the Wallet is handled per the Terms.
• We may report unlawful activity to authorities and carriers and cooperate with investigations.

Contact: Desk Plus LLC d/b/a WYN Studio, 3750 NW 87th Ave Suite 700, Doral, FL 33178. abuse@wynstudio.io or hello@wynstudio.io. This AUP is written in English; the English text controls.